|
Employee
Assistance Program
Mediation
Safety
and Health
Injury
Management
Workers'
Compensation
|
The Workers' Compensation
Officer provides a service to all employees of the Department in the following
ways:
- Providing information
about workers' compensation procedures and regulations according to
the Workers' Compensation and Injury Management Act (1981) and responding
to queries that Departmental employees may have regarding workers' compensation,
injury management, transfers or effects on leave entitlements.
- Communicating with
external agencies and internal (Staffing Directorate, District Office
Support Officers, Managers of District Operations) parties regarding
injured workers.
Claims Management
The Workers' Compensation
Officer assists in claims management in the following ways:
- Monitoring the
costs of each claim in terms of medical expenses, legal expenses and
time off work (salary expenses) and liaising with Insurance Commission
of Western Australia (RiskCover) to determine the most cost effective
path for each claim.
- Determining which
claims require injury management assistance in conjunction with Medical
Practitioners and making the referral in a timely manner.
- Providing an advisory
role to external rehabilitation providers by discussing each rehabilitation
case regularly with the Case Manager and making recommendations for
rehabilitation programs. The Workers' Compensation Officer monitors
each rehabilitation case to ensure that they are progressing satisfactorily.
If they are not, it is the officer's role to flag these cases promptly
and liaise with the Provider and RiskCover and the general practitioner
as to the future direction of the claim, and if necessary, make a referral
to the Department's Occupational Physician.
- Ensuring timely
finalisation of claims to assist in keeping the Department's active
claims record accurate.
- The Workers' Compensation
Officer:
- provides a
link role between assessors acting on behalf of RiskCover and the
Department;
- attends conciliation
and review procedures at the Conciliation and Review Directorate;
- monitors delays
in forwarding claim forms;
- liaises regularly
with external providers.
- The Workers' Compensation
Team:
- refers claims
to the Safety Officers;
- maintains conditions
of employment for claimants;
- recoups salaries
of claimants from RiskCover;
- makes referrals
to the Department's Occupational Physician.
If you have a query
specific to your current claim, please call the appropriate
Workers' Compensation Officer.
Back
to top
|
